Effective Date: 11 Dec, 2023

Thank you for choosing Darat Al Qahwa! This Privacy Policy is designed to help you understand how we collect, use, share, and safeguard your personal information. By using our mobile application, you consent to the practices outlined in this Privacy Policy.

1. Information We Collect

1.1 Personal Information:

Name: We collect your full name to personalize your experience.
Email Address: Your email address is used for communication, account recovery, and transactional purposes.
Phone Number: We may use your phone number for account verification and communication.
Address: In case of delivery services, we collect your address for shipping purposes.

1.2 Non-personal Information:

Device Information: We gather details about your device, such as type and operating system, to optimize app performance.
Usage Data: Analyzing pages visited and features used helps us enhance the user experience.
Location Information: If you enable location services, we may use this data to provide location-based services.

2. How We Collect Information

2.1 Directly from You:

During Account Registration: To create a personalized account.
When Making a Purchase: For transactional and order processing purposes.
When You Provide Feedback or Contact Customer Support: To address your inquiries and enhance our services.

2.2 Automatically:

Through Cookies and Similar Technologies: These technologies help us understand user behavior and preferences.
Through Mobile Analytics Tools: We use analytics to improve app features and functionality continually.

2.3 Third-party Sources:

Through Payment Processors: For secure processing of transactions.

3. Use of Information

3.1 Personal Information:

To Process Transactions: Facilitate payments and fulfill orders.
To Send Transactional Emails: Keep you informed about your transactions and account status.
To Personalize User Experience: Tailor the app to your preferences.
To Provide Customer Support: Address inquiries and resolve issues.

3.2 Non-personal Information:

To Analyze User Trends: Understand how users interact with the app.
To Improve App Features and Functionality: Enhance user experience through data-driven updates.
For Marketing and Promotional Purposes: Personalize promotions based on user behavior.

4. Data Security

We employ robust security measures, including encryption and access controls, to protect your personal information from unauthorized access, disclosure, alteration, and destruction.

5. Sharing of Information

5.1 Third-party Service Providers:

We may share information with trusted Third-party Service Providers: (e.g., payment processors, cloud hosting) to deliver services securely.

5.2 Legal Compliance:

Information may be disclosed to comply with Legal Obligations: Enforce policies or respond to legal requests.

5.3 Business Transactions:

In the event of a Merger, Acquisition, or Sale of Assets: Your information may be transferred as part of the transaction.

6. Your Choices

6.1 Opting Out:

You can opt out of receiving Promotional Communications and Newsletters: through your account settings.

6.2 Access and Update:

You can Access and Update Your Personal Information: through your account settings.

6.3 Location Services:

You have the option to Disable Location Services: in your device or app settings.

7. Children's Privacy

Our services are not directed at individuals under the age of 13. If you become aware that your child has provided us with personal information, please contact us, and we will take steps to delete such information.

8. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on our website or through the app.

9. Contact Information

If you have any questions or concerns regarding this Privacy Policy, please contact us using our contact us feature in the app or at info@daratalqahwa.com

By using Darat Al Qahwa, you acknowledge that you have read and agree to this Privacy Policy. Your privacy is our priority, and we are committed to maintaining the highest standards of data protection.